Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your Galaxy Fit.
The Galaxy Fit screen does not turn on
When the battery is completely discharged, your Galaxy Fit will not turn on. Fully charge the battery before turning on the Galaxy Fit.
The screen responds slowly or improperly
· The screen operates by an acceleration sensor. To increase the recognition rate of the accelerometer, wear the Galaxy Fitⓔ loosely so that it is not too tight on your wrist and then firmly tap the screen.
· Restart your Galaxy Fitⓔ to clear any temporary software bugs.
· Ensure that your Galaxy Fitⓔ software is updated to the latest version.
· If the screen is scratched or damaged, visit a Samsung Service Centre.
The screen does not turn on even if I tap it
· Launch the Galaxy Wearable app on your mobile device, tap Home → Advanced →
Screen wake-up → Double tap.
· The screen turns on when you tap the screen twice.
Your Galaxy Fit freezes or has errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre.
Forcing restart
If your device is frozen and unresponsive, connect the charger for more than 3 seconds to restart it.
Resetting the Galaxy Fit
If the method above do not solve your problem, perform a factory data reset. Launch Galaxy Wearable app on the mobile device and tap Home → About band → Reset band. Before performing the factory data reset, remember to make backup copies of all important data stored in the Galaxy Fit. Back up data from Galaxy Fitⓔ through the Galaxy Wearable app or Samsung cloud.
Another Bluetooth device cannot locate your Galaxy Fit
· Reset your Galaxy Fitⓔ and try again.
· Ensure that your Galaxy Fitⓔ and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your Galaxy Fitⓔ and the mobile device are disconnected
· Ensure that the Bluetooth feature on both devices is activated.
· Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
· Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device.
· Ensure that your Galaxy Fitⓔ and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
· Restart both devices and launch the Galaxy Wearable app on the mobile device again.
The Galaxy Fit does not track your heart rate
· Wear the Galaxy Fitⓔ firmly around your lower arm just above the wrist.
· Ensure that the heart rate widget has been added. The Galaxy Fitⓔ will automatically track your heart rate when the widget has been added.
· Select a watch face that includes heart rate information.
The battery does not charge properly (For Samsung-approved chargers)
· Ensure that you connect the Galaxy Fitⓔ to the charger and connect the dock to the charger properly.
· Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
· When you expose the Galaxy Fitⓔ or the battery to very cold or very hot temperatures, the useful charge may be reduced.
· When you use the heart rate tracking feature and the screen tapping feature to turn on the screen, battery consumption will increase which can shorten the usage time.
· The battery is consumable and the useful charge will get shorter over time.
Your Galaxy Fit is hot to the touch
If the Galaxy Fit overheats or feels hot for a prolonged period, do not use it for a while. If the Galaxy Fit continues to overheat, contact a Samsung Service Centre.
Data stored in the Galaxy Fit has been lost
Always make backup copies of all important data stored in the Galaxy Fit.
Otherwise, you cannot restore data if it is corrupted or lost. Back up data from Galaxy Fit through the Galaxy Wearable app or Samsung cloud. Samsung is not responsible for the loss of data stored in the Galaxy Fit.
A small gap appears around the outside of the Galaxy Fit case
· This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
· Over time, friction between parts may cause this gap to expand slightly.